Frequently Asked Questions

Do I need to scan a QR code?+

No. We use Meta's official Embedded Signup. No QR codes, no WhatsApp Web.

How does the AI learn my products?+

Upload your catalog (PDF, Excel, Word). We extract text, create embeddings, and the AI answers only from your data.

Is this official or will my number get banned?+

Completely official. We use Meta's WhatsApp Business Cloud API.

What if the AI can't answer a question?+

It gracefully hands off to a human agent.

How much does WhatsApp charge?+

Customer-initiated messages are free (24hr window). Business-initiated templates: Marketing ~₹0.80, Utility ~₹0.12.

Can I send bulk messages?+

Yes, using Meta-approved templates. Create campaigns, select audience, schedule — we handle delivery and tracking.

Can I use my personal WhatsApp number?+

No — it must go through Meta's Business Platform. You need a WhatsApp Business Account with a verified number.

How long does setup take?+

5 minutes. Sign up, connect via Meta, upload your catalog — done.