Terms & Conditions

By accessing or using the Wappora platform ("Service"), you ("User", "you", or "your") agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and our Cookie Policy. These Terms constitute a legally binding agreement between you and Wappora Technologies Private Limited ("Wappora", "we", "us", or "our").

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

To use Wappora, you must:

• Be at least 18 years of age
• Have a valid, registered business entity or be a sole proprietor operating a lawful business
• Have a legitimate WhatsApp Business Account registered with Meta
• Not be barred from using the Service under applicable Indian law or the laws of your jurisdiction
• Comply with Meta's WhatsApp Business Policy and all applicable Meta Platform Terms

We reserve the right to verify eligibility and refuse service to anyone who does not meet these requirements.

When you register for a Wappora account:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the security and confidentiality of your login credentials
• You must notify us immediately at support@wappora.com if you suspect unauthorized access to your account
• You are responsible for all activities that occur under your account
• You may not share account credentials with third parties not authorized to use your subscription

Wappora is not liable for any loss or damage arising from your failure to maintain account security.

Wappora provides an AI-powered WhatsApp Business automation platform that includes:

• AI Chatbot: Automated response system powered by retrieval-augmented generation (RAG) over your uploaded business documents
• WhatsApp Inbox: A shared inbox for managing customer conversations with AI and human agent collaboration
• Broadcast Campaigns: Sending Meta-approved template messages to your opted-in customer contacts
• CRM & Contacts: Managing customer contacts, tags, segments, and opt-in status
• Analytics Dashboard: Performance reporting on AI resolution rates, campaign metrics, and agent activity
• Knowledge Base: Document upload and management for AI training (PDF, Word, Excel)

Because Wappora uses the Meta WhatsApp Business Cloud API, you must comply with all Meta policies at all times:

• You must adhere to Meta's WhatsApp Business Policy and Meta Platform Terms
• You may only send messages to customers who have explicitly opted in to receive WhatsApp messages from your business
• All marketing/promotional messages must use Meta-approved templates. You are responsible for obtaining and maintaining template approvals
• You must respect the 24-hour messaging window for customer-initiated conversations. Outside this window, only approved templates may be sent
• Your WhatsApp Business Account must be verified and in good standing with Meta
• Any violation of Meta's policies that results in your WABA suspension or ban is your sole responsibility

For reference: WhatsApp Business Policy | Meta Platform Terms

You agree not to use the Wappora platform to:

• Send spam, unsolicited bulk messages, or messages to contacts who have not opted in
• Conduct phishing, fraud, scams, or any deceptive practices
• Send content that is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory
• Violate the privacy of individuals or send messages on behalf of businesses you do not represent
• Attempt to reverse-engineer, decompile, or disassemble any part of the platform
• Use automated scripts or bots to interact with our platform interfaces beyond the provided API
• Share login credentials with competing services or resell the platform without explicit authorization
• Upload malicious files, malware, or any code designed to harm the platform or its users
• Violate any applicable local, national, or international laws or regulations

Subscription Plans: Wappora offers subscription-based plans with monthly or annual billing cycles. Details of each plan, including feature limits and pricing, are available on our Pricing page.

• WhatsApp Conversation Charges: Meta charges separate conversation fees for business-initiated messages (marketing and utility templates). These costs are billed at pass-through cost and are separate from your Wappora subscription
• Automatic Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled at least 24 hours before the renewal date
• Price Changes: We will provide 30 days' notice of price changes. Continued use after the effective date constitutes acceptance
• Failed Payments: If payment fails, we will retry up to 3 times over 7 days. If payment cannot be collected, your account will be suspended

Refund Policy:

• Annual plans: Prorated refund within 14 days of initial purchase only
• Monthly plans: No refunds for partial months
• WhatsApp conversation charges: Non-refundable (pass-through Meta costs)
• Refunds are not provided for account suspensions due to policy violations

Wappora's Intellectual Property: All software, code, designs, algorithms, interfaces, trademarks, logos, and content comprising the Wappora platform are the exclusive property of Wappora Technologies Private Limited or its licensors, protected by Indian and international intellectual property laws.

Your Content: You retain full ownership of all content you upload to Wappora (documents, contact lists, message templates, etc.). By uploading content, you grant Wappora a limited, non-exclusive license to process your content solely to provide the Service.

Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by Wappora without obligation to you.

You may not copy, reproduce, distribute, or create derivative works from any part of the Wappora platform without express written permission.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of AI-generated responses
• Warranties related to Meta API availability, pricing, or policy changes

Wappora does not guarantee that your WhatsApp messages will be delivered, as delivery depends on Meta's infrastructure and the recipient's device/connectivity.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAPPORA SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profits, goodwill, data, or business opportunities
• Damages arising from Meta API changes, pricing increases, or WABA suspensions
• Damages from unauthorized access to your account due to your failure to maintain security
• Damages from inaccurate AI responses or chatbot errors
• Damages from campaign message non-delivery or WhatsApp delivery failures

IN NO EVENT SHALL WAPPORA'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO WAPPORA IN THE 3 MONTHS PRECEDING THE CLAIM.

Termination by You: You may cancel your account at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.

Termination by Wappora: We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our Acceptable Use Policy
• You violate Meta's WhatsApp Business Policy or Platform Terms
• We receive a legally valid order requiring termination
• You engage in fraudulent activity or provide false registration information
• Payment fails and remains unresolved after 7 days

Effect of Termination: Upon termination, your access to the platform ceases immediately. Your data will be deleted within 30 days per our Privacy Policy. Provisions that by their nature should survive termination (billing, IP, disclaimers, limitation of liability, governing law) shall survive.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

• Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts in India
• Arbitration: Before filing any legal action, parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days
• Applicable Laws: The Information Technology Act, 2000; Consumer Protection Act, 2019; Indian Contract Act, 1872; and DPDPA 2023 apply where relevant

For any questions about these Terms & Conditions:

Wappora Technologies Private Limited, India.